Level Access in partnership with providerConnect
Need help?

providerConnect Inquiries

If you have any questions about registering for providerConnect, signing into your Secure Services online account, or activating your account with a registration key, please contact providerConnect at 1-844-553-2522 or by email at support@providerconnect.ca

Carrier/Adjudicator/Third Party Payor Inquiries

If you have questions regarding a plan member’s claim or claim payment, please contact the Carrier/Adjudicator/Third Party Payor directly.
Contact GreenShield Insurance

Customer Service


1-888-711-1119
Monday through Friday
8:30 a.m. – 8:30 p.m. EST

OR

Contact GreenShield Insurance by email
Contact Canada Life (Dental Benefits)

Customer Service


1-800-957-9777
Monday through Friday
8:00 a.m. - 8:00 p.m. EST

Customer Service for
Public Service Dental Care Plan &
Pensioners' Dental Services Plan
1-855-415-4414
Monday through Friday
8:00 a.m. to 5:00 p.m. your local time, within Canada

OR

Contact Canada Life


Contact Empire Life

Customer Service


1-800-267-0215
Monday through Friday
8:00 a.m. – 8:00 p.m. EST

OR

Contact Empire Life by email

Contact Advantages Sociaux Medic Construction (GreenShield Insurance)
For any questions regarding
the plan member’s files,
please refer them to the
CCQ customer service department.

Contact RBC Insurance (Dental Benefits)

Customer Service


1-855-264-2174
Monday through Friday
8:30 a.m. – 8:30 p.m. EST

OR

Contact RBC Insurance by email
Contact SSQ Insurance

Customer Service


1-800-463-6262
Monday through Friday
8:00 a.m. – 8:00 p.m. EST

OR

Contact SSQ by email
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