providerConnect Inquiries

If you have any questions about registering for providerConnect, signing into your Secure Services online account, or activating your account with a registration key, please contact providerConnect at 1-844-553-2522 or by email at support@providerconnect.ca


Carrier/Adjudicator/Third Party Payor Inquiries

If you have questions regarding a plan member’s claim or claim payment, please contact the Carrier/Adjudicator/Third Party Payor directly by calling Customer Service or by sending an email.

Customer Service 1-888-711-1119 Monday through Friday 8:30 a.m. – 8:30 p.m. ET OR Contact GSC by email

Customer Service 1-800-463-6262 Monday through Friday 8:00 a.m. – 8:00 p.m. ET OR Contact SSQ by email

Customer Service 1-855-264-2174 Monday through Friday 8:30 a.m. – 8:30 p.m. ET OR Contact RBC Insurance by email

Customer Service 1-800-267-0215 Monday through Friday 8:00 a.m. – 8:00 p.m. EST OR Contact Empire Life by email

For any questions regarding the plan member’s files, please refer them to the CCQ customer service department.